Welcome to rileyspetsdeal. These answers are here to help you check the most common points before ordering.
Q: Where do you ship?
A: We ship to the contiguous United States only.
Q: How much is shipping?
A: Shipping is free for orders shipped to the contiguous United States.
Q: How long does delivery take?
A: Most orders are processed within 1–2 business days. Delivery usually takes 3–5 business days after dispatch.
Q: Can I return an item?
A: You may request a return within 30 calendar days after delivery. The item must be unused and kept in its original packaging. Items that arrive damaged or defective can also be reviewed. Contact info@rileyspetsdeal.my before sending anything back.
Q: Do I pay for return shipping?
A: Return shipping is free for qualifying returns, and there is no restocking fee.
Q: When will I get my refund?
A: After we receive and inspect the return, we process the refund within 1–2 business days. The refund goes back to the original payment method. Your bank or payment provider may then take 7–10 business days to post it.
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal.
Q: How can I contact you?
A: Email info@rileyspetsdeal.my, call +1 678-472-5036, or write to 203 Clarks Bridge Rd, Gainesville, GA 30501, United States. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM Eastern Time. A contact form is also available at the bottom of the Contact Us policy page.
Q: Do you sell my personal information?
A: No. We do not sell personal information for money. Our Privacy Policy explains what we collect and how to make a privacy request.